Monday, June 23, 2008

Boating Update!

Mountain Waters Rafting had its annual customer service and liability meeting on Wednesday evening. All of our guides, drivers, management, and public relations crew were in attendence. The meeting was led by our owner, Casey Lynch, and all members of our team had the opportunity for questions and comments, as well as great stories, involving the best and worst customer service they've seen or heard of.

We had some great stories, including "the difference between whitewater and brown water," as told by Ashe, a critical member of our PR crew. If you do happen to come boating with us, ask your guide for a recount of some of the better stories.

In the end, the meeting was to insure that all of our guides are on the same page when it comes to customer service. And we all agree that it's a not a goal, but a priority, to offer the best trip in town. We all take pride in running a smooth, clean rafting show at Mountain Waters, and our customer service meeting offers our crew a chance to suggest ways to improve even more.

Business is picking up on both our town run and our Upper Animas trip. Our water continues to be great from a strong snow pack, and the high country Monsoon season is rolling in a little early and dumping rains in the mountains, which, in turn, is giving us more water (with the same great weather) in town.

It was our privilege having Sam Moulton from Outside Magazine and Kristin Bjornsen from Climbing Magazine with us on our Upper Animas trip this weekend. Both were in town to see what all the fuss is about, and I'm pretty confident they left with a better understanding. We had great water, great weather, and the boating and camping was excellent.

We'll keep you updated when the articles concerning this weekend's trip get published in their respective magazines within the coming months. We also had professional photographer Scott Smith with us, and when we get access to photos and video clips we'll quickly pass them on.

Hope everyone is having a great summer. Come see us, it's not too hot here.

Monday, June 9, 2008

The water's good and the boating is better.

Our second training session is under way and it seems that we've got a great new crop of boatmen and boatwomen this season. Our first training session wrapped up the second week of May, and we should be finishing this one up within the next week. Candice, John, Dave, and Iris have been heading up the training show this week and have had nothing but great things to report.

Our in-town water flow has been tremendous and continues to flow at extremely exciting water levels. It seems we're going to get lucky this season and have a long, consistent mid-to-high water year through the month of July and on into August.

If you're interested in getting on either of our two world class river trips, the Piedra or the Upper, give us a call and we'll get you lined out. As of now, we have trips heading into the Piedra Gorge this weekend and we're looking to book up a trip between June 23 and June 27. If you're interested, call us at 1-800-748-2507.

We're also looking for whitewater enthusiast to join us on an Upper Animas trip on July 22. As of now, the trip stands as a one day ordeal, but we can work with you to make it an overnight trip as well. Personally, I highly suggest our overnight trip. I can say, without reservation, that its one of the best river trips in the world.

Wednesday, June 4, 2008

Sunday, June 1, 2008

Boating Season is Under Way

Well, the season is under way and we're looking at a big water year. As was posted earlier, our snowpack was huge this winter and our runoff has been just as big so far this season.

Our two World Class rivers, the Piedra and the Upper Animas, are off and kicking. Our Upper Animas camp, at the foot of Chicago Basin, has been set and is looking stylish as usual. Our kitchen is fully equipped with everything you'll need, and we've got two new A-frames up for comfy sleeping. Guide rivalries at the horseshoe pit are starting to get intense, and any clients up to the challenge are more than welcome. The water is running pretty big out of Silverton right now, but with three trips in the book so far this season everything has gone great. "No Name" rapid has changed drastically due to a rock slide last fall, and it seems as though it will be constantly changing throughout the season. If you're interested, contact our booth at 970-259-4191. And remember that this section of the Animas has been rated one of the Top 10 river trips in the country.

Our Piedra trips are also full swing. We've done three commercial trips over there to date, and everything has gone well. Tessa and Dave just got off back-to-back days in Piedra Canyon and both came back raving about how much fun it was. The Piedra season tends to be short, so if you're interested in getting over there this season then now is the time.

Things are also starting to really pick up in town. Our trips are booking up more and more each day and we're extremely satisfied with how things have been going. Our town run is an exciting trip and is perfect for families with youngsters.

If you're looking for something bigger and a more exciting then give the Upper Animas a shot. I promise you'll never forget it.

Matt has taken charge of getting video footage of some of our runs this season. He was over on the Piedra with John and I last week and if all goes to plan, he'll have that footage posted on this blogsite by the end of the week.

Hope to see everyone in Durango! Safe travels.